Mphasis Off Campus Recruitment Drive 2024: Mphasis is hiring for the role of Technical Support Associate in Bangalore, India. The details of the jobs, requirements and other information are given below:
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| Mphasis Hiring Fresher For Technical Support Associate |
Mphasis Off Campus Hiring for Technical Support Associate
| Job Title | Technical Support Associate |
|---|---|
| Job Location | Bangalore, India |
| Employment Type | Full Time |
| Experience | 0 - 2 years |
| Salary | INR 3 - 4.1 LPA* |
| Company | Mphasis |
| Company Website | View Website |
| Company Linkedin Profile | View Linkedin Profile |
| Company Twitter Profile | View Twitter Profile |
| Apply For This Job | Click Here |
Job Summary:
Good Communication skills, proactive work attitude, strong sense of responsibility and learning ability.
Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.
College degree or above
Knowledge in customer support
Years of experience needed – 0-2 years.
Technical Skills:
Provide professional remote technical support services for client users
Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software
Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.
Special cases are upgraded in time, and cooperate with other teams to solve user problems.
Clearly and completely record case information in the system according to the process.
Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.
About Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Skills
PRIMARY COMPETENCY : Service Desk PRIMARY SKILL : Technical Troubleshooting L1 PRIMARY SKILL PERCENTAGE : 100
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